About

FAQ

• Where is the store based?

  Peoria, IL

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  U.S. orders take anywhere from 3-5 business days once they have been marked as shipped. Canada orders can take 1-2 full weeks to be delievered, and orders outside of North America can take 2-4 weeks to be delivered.

• What happens if I don't receive my order?

  If the postal serivce has lost your order, we will send out a new package as soon as possible. Contact us immediately if the tracking number has not been updated for awhile or if you haven't received your order in a timely manner.

  If the tracking information shows "delivered" and the buyer claims they have not received it, the buyer will need to file a dispute with PayPal or their bank/credit card provider; we are not responsible for stolen packages once they have made it on the buyer's property.

• Why is my order not going through?

  Your order may not be going through because the address entered during checkout HAS to match your address linked to your credit/debit card or PayPal account. If you wish to ship the order to a different address, please contact us immediately after placing the order and we will send to the preferred address.

  If your order is still not going through, try refreshing the page, closing the browser, and adding items back in your cart. If this does not work, there could be maintenance issues, to be sure, e-mail us and we will help you out the best way we can.

• What if my order is shipped to the wrong address?

  We ship to the exact address filled out by the buyer during the checkout process. If the buyer accidentally enters the wrong address, we cannot be held responisble. (Tracking information will include the delivery address.)

  If for any reason we have made an address mistake, the item(s) will be shipped to you absolutely free of charge.

• What is your contact information?

  Send e-mails to [email protected]

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.